Frequently Asked Questions

Placing an Odering

Can I get a sample?

We would be happy to sent you a sample of what you want to order if you can contact us in advance.

How do I place and order?

At Convocation Gowns India, we accept both Online and Offline orders. To place an order online, visit our online  Shop Now

We also accept offline purchase orders if you write as an email or call. Visit our contact us page for details.


Is it reliable to order online?

Absolutely. Most of our work is automated and secure. This ensures reliability, security and fast delivery.


How do I cancel my order?

To cancel your order please contact us  on call with order number and we will be happy to help you.

What modes of payment are supported

We take payment through direct back transfer, Card payment, Googlepay, paytm among other methods. More details and choices will be available during checkout.

How do I place purchase order?

Contact as with your order and we will help you go through.

Do you take custom orders

We are able to customize any products such as convocation gowns, hoods etc…
We will be happy to provide you a quote and a mock-up design before the actual design.

You can fill up the form online here or directly contact us to discuss.

A sample picture of what you want will help.

Shipping and Delivery

How much does shipping cost?

Shipping Rates are based on Order Subtotal and location.

If you want to opt for Express delivery, you can contact us. You can check the shipping cost by simulating placing an order on our website and then canceling out of the order and empty your cart before filling in the payment information.
Please see our Shipping & Handling page for rates.

Will my order be delivered on time?

Yes. Ordering convocation gowns from “The house of graduation regalia” online on rent is the most efficient method. Once the order is place, we start organizing on the delivery since we understand that graduation ceremonies are time sensitive.

Do you ship outside the India

Convocation gowns palace ships all around the globe. Once the order is placed successfully, we will always call and verify and approval before dispatching the cargo. However, because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location.

Read more about international shipping in our terms and conditions page.

Do you offer pick and drop services?

Graduation ceremonies are time sensitive and some times demand something better that normal courier services. In this case, we help you beat the event deadline through our drop and pick services.

Do you charge extra for pick and drop services?

This depends on distance and quantity of the order.

What happens if the delivery gets late?

We have never arrived at an event late since we plan in advance. Convocation Gowns Palace is committed to making your graduation ceremony memorable hence we sometimes deliver the gowns a day before the event.

Event and Returns

How do we return rented Gowns?

You can ship it to our address and let us know once you do it so that we can track the parcel/cargo. Contact us for details and the way forward.

What do I do if I want to return my purchase?

Full-priced merchandise can be exchanged and/or returned within 14 days of receipt. Returns and exchanges will only be honored if the standards of our Return Policy are strictly adhered to.
All Special Order items, including those advertised as having a 4-6 week production time or any item that has been personalized, cannot be returned.

How long does it take for a refund?

Returns that pass inspection will be cleared for a credit memo. The amount will appear on your bank account within 30 days of passing inspection and carry a 15% re-stocking fee or rental fee, whichever is higher.

What if a gown has been spoiled?

 Soiled/torn/mutilated gowns which are on rent will be considered sold hence you will have to pay for the same. Take a picture, email us, contact us and we will see how to help.

We dont know how to dress?

You can visit our page on Rehearsal and Dressing to learn more. We can always arrange a team to help with rehearsals and dressing if your location is nearby. 

Congratulations to all Graduates
- Thank you and Happy Shopping!

Follow Us

If you have any questions or issues concerning Convocation Gowns Palace, please feel free to contact us. We love to hear our customers’ feedback on our graduation dress!

Feel free to connect with us on social media.

Our Branch Locations

Convocation Gowns Palace has supply offices across India that helps you meet your need from right where you are. Distributed dispatch locations ensures timely graduation dress delivery.

Pune  |  Mumbai  |  Delhi  |  Bangalore  |  Hyderabad

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